Shipping Policy
Shipping Locations
We currently ship within the contiguous United States only. Unfortunately, we do not offer international shipping at this time.
Shipping Carriers
We use a variety of carriers, including USPS, UPS, FedEx, and other last-mile carriers available through our Shopify platform. You’ll be able to select your preferred carrier at checkout.
Processing Time
Since our cookies are perishable, we prioritize getting them to you as fresh as possible. Orders are processed and shipped within 24 hours of being placed. Please note that we do not offer expedited processing due to the perishable nature of our products.
Shipping Costs
Shipping costs are determined based on the carrier you select and the delivery speed you need. These costs will be clearly displayed at checkout, and you will also see them listed on your shipping confirmation when the order is shipped.
Pre-Order Option
You can order ahead for delivery on a specific date, up to 120 days in advance. This option ensures your cookies arrive fresh and on time for any event.
Delivery Time
Delivery times vary depending on the carrier and your location. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package’s progress.
Shipping Materials
To ensure that your cookies arrive in perfect condition, we pack them using protective materials designed to keep them fresh and intact during shipping.
Order Issues
If your order is lost, delayed, or doesn’t arrive by the expected date, please contact us immediately. We will offer a refund, replacement, or store credit to resolve the issue.
Final Sale Policy
Due to the perishable nature of our cookies, all sales are final. However, if you place an order more than 10 days in advance of your desired delivery date, we will do our best to accommodate changes to the order. Please contact us directly for assistance.
No Returns
We do not accept returns on any of our products because they are perishable. If there is an issue with your order, please reach out, and we will do our best to resolve the matter.